Name: Navigating the Social Security Administration: Options for Advocates
Start: 2026-08-27T14:30:00-0700
End: 2026-08-27T15:30:00-0700

Navigating the Social Security Administration: Options for Advocates

Thursday August 27, 2026 2:30pm - 3:30pm PDT

Embassy Suites- Broadlands A

Over the past 18 months, the Social Security Administration (SSA) has experienced a turbulent period marked by far-reaching organizational changes: the deepest staffing reductions in its history, office restructuring, inconsistent and shifting policies on accessing walk-in service at field offices, and increased reliance on automated and online systems. These changes have had a significant impact on the ability of advocates who serve claimants and beneficiaries to interact with the agency. This session will outline the current state of customer service at SSA and equip advocates with practical strategies for getting things done within the agency.

Speakers

Kate Lang

Kate joined Justice in Aging in 2012 and currently serves as Director of Federal Income Security. She focuses on improving access to Supplemental Security Income and Social Security benefits for older adults and people with disabilities at the Social Security Administration. She provides... Read More →

230 330 Handouts Lang Navigating SSA Common Scenarios Resource pdf

230 330 Handouts Lang SSA Customer Service Challenges Survey Results June 2026 pdf

230 330 Lang Navigating SSA TN EJU Presentation 08.27.2026 pptx

Thursday August 27, 2026 2:30pm - 3:30pm PDT
Embassy Suites- Broadlands A

Equal Justice University 2026

Kate Lang

Attendees (12)

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Equal Justice University 2026

Kate Lang

Attendees (12)

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